7-Day Money-Back Guarantee & Refund Policy

1. Eligibility for a Refund

You are entitled to a full refund within seven (7) calendar days of initial payment if:

• You experience persistent server-side downtime that our technical engineering team cannot resolve within 24 hours.
• Your subscription credentials fail to authenticate on verified supported applications.
• Key promised regional channels or PPV events are permanently inaccessible from your jurisdiction.

2. Free Trial Recommendation

To avoid refund requests, we strongly recommend testing our free 24-hour trial prior to placing a long-term order (e.g. 6 or 12-month plans). Testing beforehand verifies device compatibility and local internet performance.

3. Non-Refundable Conditions

Refunds cannot be issued in the following scenarios:

• Requests submitted after seven (7) days from the initial purchase date.
• Issues caused solely by client-side equipment failure, low local ISP download speed (under 15 Mbps), or weak local Wi-Fi coverage.
• Violations of our 1-device connection policy (e.g. sharing your account credentials with multiple simultaneous viewers).

4. How to Request a Refund

Simply email tvplusone24@gmail.com or contact us on WhatsApp at +44 7934 683184 with your invoice number, registered email, and a brief description of the technical issue encountered. Approved refunds are credited back to the original payment method within 3 to 5 business days.